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Return Policy

Would you like to return a product? Under Return and Guarantee you will find all necessary information. The requirements are listed below for you. With the related products you can return by post.

1. Return period
The return deadlines are valid from the date of shipment. For the return the date of the postmark or the personal return is authoritative.
1.1. 14-day money back guarantee on products purchased from
Subject to the exceptions below, items purchased from may be returned within 14 calendar days.
1.2. 7-day money back on third-party products
Subject to the exceptions below, products purchased through our online store from other merchants or third parties may be returned within 7 calendar days.

2. No right of return
Unfortunately, we can not offer returns in the following cases:
• Damaged items (except transport damage)
• If the original packaging is missing
• If accessories are missing
• For electronic software licenses (ESD)
• For food
• When buying or renting cars, electric cars, hybrid cars
• For open articles of the following product groups:
• consumables (toner, filters, ink cartridges, etc.)
• hygiene items (headphones, toothbrushes, razors etc.)
• Child seats
• Software with broken seal
• Books, DVDs
• Items used for food preparation or storage (blenders, pans, tupperware, etc.)

3. Refund value
If the product can be returned, the following refund rules apply:
Full refund for the purchase price:
• The item is in unopened, undamaged original packaging
• No signs of use, labels and original packaging
• The article was opened or used (exceptions: see 2.):
Individual exam
• Items with damaged packaging

4. Return costs
The postage costs for the return of articles are generally at the expense of the sender.

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